Cancellation and Refund Policy

Cancellation and Refund Policy

By placing an order through the My Meow Shop website, you agree to the terms below. These policies ensure you are fully aware of our refund and return procedures.

Order Cancellation

If you'd like to cancel your order, please do so within 24 hours of placing it. If your order has not yet been shipped, you are eligible for cancellation and a full refund. However, if your order has already been fulfilled and you have received a tracking number, we will be unable to cancel it.

7-Day Refund Policy

We have a 7-day refund policy, meaning you have 7 days after receiving your item to request a refund. Since our warehouse is located overseas, we only provide refunds or resends for damaged or incorrect products.

Refund requests for orders received after 7 days will be politely declined. If 7 days have passed since you received your order, we unfortunately cannot offer an exchange or refund unless the items were incorrectly sent.

Additionally, we do not provide refunds if the reason is that your cat(s) does not like the product. Each cat has a unique personality, and we cannot guarantee personal preferences. We appreciate your understanding!

Damaged, Incorrect Products, or Issues

Please inspect your order upon receipt and contact us immediately at support@mymeowshop.com if your item is defective, damaged, or incorrect so we can evaluate the issue and resolve it promptly.

Resending

We only resend products that are damaged, incorrect, the wrong size, or defective. If you need an item resent, please contact us at support@mymeowshop.com.

Restocking Fee

We do not charge a restocking fee for resends or refunds.

Disclaimer: These policies are verified for My Meow Shop and can be referenced in case of any claims. Please ensure you read these policies before placing your order.

CONTACT INFO

Email: support@mymeowshop.com

Support Hours: Monday - Saturday: 9 AM - 9 PM

Address: 7209 Lancaster Pike Suite 4, Hockessin, Delaware 19707, United States